Conditions of Use

Terms & Conditions

  • Although we are sure you will be 100% satisfied with your purchase, we cannot accept bicycle returns for changes of mind.  Please choose your bicycle carefully.
  • Please note that all purchasers must supply a delivery address where a person will be present to sign and accept the delivery.  If the delivery is made to the address specified in the order and no one is available to accept and sign for the delivery, we reserve the right to charge a second delivery fee equal to 50% of the original delivery free. 
  • Should you receive a damaged bike please notify us by email and we will process your damage claim submission. You must include photos of the damage or a sufficiently detailed explanation of the fault so our team can process your claim in a timely manner. Only submit a claim after you have read and understand our returns policy.
  • Discount Beach Bikes Pty Ltd will provide a 60 day exchange or replacement on defective parts and accessories subject to our returns policy.  
  • Discount Beach Bikes Pty Ltd will provide a 12 month exchange or replacement on defective frames subject to our returns policy.
  • Please note that all shipping and freight charges are non-refundable. 
  • If you have any queries relating to shipping, or any of our terms or conditions of sale, please contact us by email.

Return Policy

  • If you receive a bicycle that is faulty due to a manufacturers defect on parts, componentry or frame construction, we will exchange the relevant component free of charge.
  • However, we cannot accept returns on bicycles that are not returned in the original manufacturer’s packaging. 
  • You will incur shipping costs upon returning the bicycle or defective parts to us. 
  • We will pay any additional shipping costs incurred in sending a replacement bicycle or parts to you.

Bike Colours and Specifications

  • Discount Beach Bikes have endeavoured to correctly depict our bicycles as accurately as possible. Our images have been sourced from the manufacturer where possible to provide the most accurate reflection of our products.  However, the manufacturer may change specifications without notification.  
  • Discount Beach Bikes are not responsible for colour and/or minor specification differences between the images and text on our site and the actual bicycle purchased, including but not limited to; minor paint colour variances, seat and grip colour, rim and tire style and/or colour, and any other markings or designs.

Shipping Policy

  • Please allow 1-3 days for processing at our wharehouse.  Bikes that are ordered using the 'pick up' method will also require 1-3 days processing time generally but may be available earlier by arrangement with one of our staff.
  • Please allow 2-8 days delivery time after processing has been completed.  We ship using Toll Ipec Road Express or Hunter Express.

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